We offer a comprehensive technical support service online and over the phone. We offer support to all our customers on all COP products, including free remote networking support.
Complete support
Telephone Support
01457 874 999
Available 8am - 5:30pm Monday to Friday.
Available 8am - 1:30pm Saturday
Available 8am - 1:30pm Saturday
Email Support
Remote Support
Online
Help connecting a DVR/NVR over the internet or on a mobile phone.
REMOTE SUPPORT USING Teamviewer
If you need to view a DVR/NVR over the internet or on a mobile phone and require assistance with computer or router configuration, we can help.
What you need to do:
Download TeamViewer
1. Ensure an engineer is on site
2. Make sure your computer and recorder are connected to the same router with internet access
3. Ensure you have your router username and password details
contact us on WHATSAPP
Scan the QR code to start a chat with Technical!
Our technical team are available on WhatsApp to answer any technical queries.
- Great for any simple questions you need a quick answer for
- Available during normal working hours
- Send videos & images of your issue for quick diagnosis
You can contact us for any technical queries, our technical team will aim to respond within 20 minutes.
